What is Smart Search and how does it work on MokoSuite?
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Smart Search (com_finder) uses a pre-built index for faster, more accurate results than the legacy Search component, which runs live database queries on every search. It supports stemming, phrase matching, content-type filtering, and relevance ranking. Enable it by installing the Finder plugins for each content type, building the index at Admin → Smart Search → Index, and placing the mod_finder module in the search position.
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Is my data backed up and how long are backups retained?
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Yes. All MokoSuite sites are backed up automatically with MokoSuiteBackup (full filesystem and database). Default retention: 30 days by age and 10 backups by count. Both limits are configurable globally and per profile.
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How do I update my contact details or billing information?
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Log in to the MokoSuite client portal — go to My Account → Profile to update contact details, or My Account → Billing to update payment methods and view invoices. To change your primary email address, submit a support ticket from the current address for ownership verification. Billing changes take effect on the next billing cycle unless you request an immediate update.
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How do I submit a support ticket?
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Log in to the support portal and click New Ticket. Include what you were doing, what happened, any error messages, and the URL of the affected page. Response times: general enquiries within 1 business day, technical issues within 4 business hours, billing questions within 1 business day. For site-down emergencies, use the emergency contact provided in your onboarding documentation for the fastest response.
What happens if my site goes down?
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MokoSuite includes uptime monitoring — Moko Consulting is alerted immediately if your site goes down, without waiting for you to report it. Critical outages are responded to within 30 minutes during business hours or 2 hours after hours, with status updates every 30 minutes during active incidents. Daily backups are retained for 30 days, and restoration from the most recent backup is completed within 4 hours on request.
Can I add my own extensions to a MokoSuite site?
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Yes — submit an extension request to Moko Consulting with the extension name, source URL, and what you need it for. Moko Consulting evaluates it for security, compatibility, and maintenance status, then installs it on staging first. If it passes, it’s added to production and included in the ongoing update management service. Extensions that fail evaluation are declined with an explanation and an alternative recommendation. You retain full ownership of any custom code built for your site.
How do I change who can see a page on my MokoSuite site?
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Set the Access field on the article and/or menu item to control visibility. “Public” means everyone can see it; “Registered” means logged-in users only. To hide a menu link from non-members, set the menu item’s access level. To show the link but require login to read the content, set only the article’s access level. For membership-gated content, OS Membership Pro automates access by adding subscribers to a Joomla user group on payment and removing them on expiry.
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How do I add a new page to my MokoSuite site?
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Adding a page requires two steps: create an article (Content → Articles → New), then create a menu item (Menus → Main Menu → New) pointing to it. Without a menu item, the article exists but has no URL on the site. Set the menu item’s parent to control where it appears in navigation, or leave it without a parent to make it accessible only via direct link.