MokoSuite includes uptime monitoring — Moko Consulting is alerted immediately if your site goes down, without waiting for you to report it. Critical outages are responded to within 30 minutes during business hours or 2 hours after hours, with status updates every 30 minutes during active incidents. Daily backups are retained for 30 days, and restoration from the most recent backup is completed within 4 hours on request.
Response times: critical outages (site completely unreachable) are responded to within 30 minutes during business hours and 2 hours outside business hours. Partial outages (site loads but key functionality is broken) are responded to within 2 hours during business hours. Moko Consulting communicates status updates every 30 minutes during an active incident.
All MokoSuite sites have daily automated backups retained for 30 days. In the event of data loss or corruption, restoration from the most recent backup is completed within 4 hours of the restoration request.